No referral is necessary for Private or MSP funded patients, however you must have one for WCB or ICBC claims. If you have a private extended health plan, your plan may require a referral in order to reimburse your user/private fees. The Clinic cannot direct-bill your extended coverage insurance plan. A Doctor’s referral does not change the fee.

The clinic accepts cash, local cheques, Interac, VISA and Mastercard.

We require 24 hours cancellation notice. Please call during regular office hours to cancel 24 hours in advance as we do not accept cancellations through text or email. A $30.00 fee will automatically be charged for missed appointments.

Monday to Thursday: 7:30 to 7:00pm
Friday: 7:30am to 5:00pm

Yes. There is lots of free parking space outside the clinic.

You can expect it to last about 30-45 minutes and sometimes up to 1 hour. This initial visit includes an assessment and treatment. Follow up appointments are usually about 30-40 minutes.

If you are an ICBC or WCB patient you need to come in about 10 minutes earlier for your first appointment, to fill in some paperwork.

If we are treating your Low back or any condition affecting your lower extremity, gym shorts are ideal.

For neck, shoulder and thoracic spine problems women should wear a sports bra. Hospital gowns and short are available to wear if you need them.

If you have orthotics, wear those in your shoes and bring them in.

For WCB and ICBC we need you to bring in the Doctor’s referral to help process the claim.

Because each plan is different you need to see what your individual plan will cover. We DO NOT direct-bill your insurance company. You pay us and then submit your receipts to your own plan.

Due to a number of factors this is a difficult question to answer. You can discuss it with your therapist after the initial assessment has been done.