Frequently Asked Questions
We’ve compiled a quick list of the most Frequently Asked Questions we get asked by our customers. If you’ve got a question that we’ve not included, please feel free to contact us so we can chat it through and help and advise. We look forward to hearing from you.
Do I need a doctor’s referral?
No referral is necessary for Private or MSP funded patients, however you must have one for WCB or ICBC claims. If you have a private extended health plan, your plan may require a referral in order to reimburse your user/private fees. The Clinic cannot direct-bill your extended coverage insurance plan. A Doctor’s referral does not change the fee.
What are my payment options?
The clinic accepts cash, local cheques, Interac, VISA and Mastercard.
What if I need to cancel an appointment?
We require 24 hours cancellation notice. Please call during regular office hours to cancel 24 hours in advance as we do not accept cancellations through text or email. A $30.00 fee will automatically be charged for missed appointments.
What are the Clinic hours?
Monday to Thursday: 7:30 to 7:00pm
Friday: 7:30am to 5:00pm
Is parking available?
Yes. There is lots of free parking space outside the clinic.
How long is my first appointment?
You can expect it to last about 30-45 minutes and sometimes up to 1 hour. This initial visit includes an assessment and treatment. Follow up appointments are usually about 30-40 minutes.
If you are an ICBC or WCB patient you need to come in about 10 minutes earlier for your first appointment, to fill in some paperwork.
What do I wear?
If we are treating your Low back or any condition affecting your lower extremity, gym shorts are ideal.
For neck, shoulder and thoracic spine problems women should wear a sports bra. Hospital gowns and short are available to wear if you need them.
If you have orthotics, wear those in your shoes and bring them in.
Do I need to bring anything else?
For WCB and ICBC we need you to bring in the Doctor’s referral to help process the claim.
Will my extended health care plan pay for my treatment?
Because each plan is different you need to see what your individual plan will cover. We DO NOT direct-bill your insurance company. You pay us and then submit your receipts to your own plan.
How many treatments will I need?
Due to a number of factors this is a difficult question to answer. You can discuss it with your therapist after the initial assessment has been done.